Luxury Luggage Alert: Louis Vuitton Fit for Travel?

Dear Sky Steward,

I've been a longtime, loyal, & frequent customer of Louis Vuitton. I have their luggage, handbags, wallets, key chains, and even their makeup carrier. One of my most prized LV items is my briefcase. I purchased LV over the years because of their quality and durability. I also felt secure in knowing that they stood behind their products.

Something unusual began to happen to my briefcase as the interior lining began to disingrate. This black lining also damaged some of the articles being carried in my briefcase and subsequently on my paperwork and even my clothing. Can you image how unprofessional it appeared to arrive at a meeting only pull a proposal from my briefcase covered with black marks and debris? It actually took me a while to even suspect that this was occuring due to the defective materials used in the construction of the bag.

To further my shock and disappointment the response I received from Louis Vuitton and even Saks Fifth Avenue. After being questioned about how I care for the bags and what I carry in them, I was told the LV policy requires me to pay over $400.00 to repair the bag and correct the problem and replace the defective materials. I must tell you that I own many luxury accessories from LV and others and none of them have deteriorated like this.

I did not realize that an LV "brief" case refered to its short lifespan. I always thought that the Louis Vuitton name stood for something. Am I mistaken? Which luxury luggage brand would you use.

Regards,

Later on Louis

Dear L on L,

The Sky Steward has received several accounts of luxury brands offering less than impeccable service. It seems that the tight economy has caused them rely on their reputations; placing less emphasis on customer service. Sadly, much of the legendary service we've all heard about it from these brands is nothing more than urban legend. This will only work for so long.

Part of the allure in purchasing these high-end bags is that they will last for many years therefore justifying the investment. There are however no guarantee afters all it seems and many of these high ticket brands are focusing more on getting new customers rather than satisfying their loyal, long term clients. Maybe their more about quantity than quality these days.

The Sky Steward suggests that you continue to treat yourself to smaller items from luxury brands (not necessarily LV), but consider less expenive lines for items that will be put to the test such as a briefcase so that you are not disappointed. Tumi is an example an upscale brand that is less expensive but works well with luxury accessories. Give it a thought.