Alcohol air-travel side effect: failure to maintain elevation

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Alcohol air-travel side effect: failure to maintain elevation Click link to read article on examiner.com

Woman's thirst for first class has her seeking air-travel advice

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Woman's thirst for first class has her seeking air-travel advice



Yet another question posed to the Sky Steward regarding first class upgrades. Will the desire for first class luxury ever subside? Click title to see post on examiner.com

This just in: U.S. airlines serve the worst food | The Stew - A taste of Chicago's food, wine and dining scene

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See? We're not crazy!This just in: U.S. airlines serve the worst food The Stew - A taste of Chicago's food, wine and dining scene Click on link for full story. One bright spot is the new Managing Director of Inflight Products (this includes meals) at AA. Not only is he hot, he has a great team that is on task!

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Sunwing Airlines customer shocked by inflight spark response

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Months ago, I received a letter from a Sunwing Airlines customer who shared her frightening experience in which she witnessed a flight attendant creating sparks inflight by manipulating an emergency light in an effort to entertain her fellow crew members with a high-flying pyrotechnics display. The passenger wrote a letter to Sunwing describing this and the overall shocking behavior of this company representative.

Here is the response this customer received months after the incident:

Thank you for your letter regarding your recent experience with Sunwing Airlines. Our customers’ satisfaction is of our highest concern and we sincerely appreciate your taking the time to provide us with your feedback.

We are concerned to read of your disappointment and frustration with the treatment you received by our In Flight crew members. Our intention is to provide our passengers with the high level of service that we endeavor to introduce to the industry. We have sent a copy of your letter to our Director of In‐Flight Services to ensure that this type of behavior is addressed and to enforce that our valued passengers are to always be treated with the highest regards. We assure you this type of behavior is not the customer service standards that we aim for and normally provide. We appreciate all the feedback that we have received and will continue to implement many changes to ensure that we meet your expectations in the packages and services that we provide. We sincerely regret the situation described adversely affected your travel experience.

In closing, it is the dedicated aim of all of us at Sunwing Airlines to offer our clients the best possible service in every aspect of their travel. We sincerely regret any displeasure you may have experienced and we look forward to the opportunity of serving you again in the near future under more favourable circumstances.

Sincerely,
Customer Service Coordinator

Well, I am a bit disappointed with this response. This is not about a spilled cup of coffee, it is about safety being compromised. Considering the situation, wouldn't it have been smart to offer the customer some sort of compensation to not only as a gesture of goodwill, but to also bring the customer back to Sunwing? This situation could have turned much worse and the customer could have contacted Transport Canada rather than the airline itself; firing off an all-out investigation.

Surfing and Shopping In Flight

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I've been hearing so much about inflight WiFi and wanted to try it the last time that I flew between LAX and JFK; only the last time I was too tired to fire up my laptop. I had another chance this morning and I am writing you now from 40,000 feet up in my business class seat on American Airlines from JFK to LAX. You know what? It works like a charm! I've visited Bonobos online to do some trouser shopping (their pants are perfect for traveling), checked my bank account balance, and then I just could not keep myself away from the temptation to blog so here I am!

To top it off, I asked for a glass of champagne and received an entire tumbler of ice cold bubbly. For $12.95, I've had the pleasure of being completely connected as I cross the country. Is it worth it? I only wish I had not looked at my bank balance!

Find out if your next flight will offer GoGo Wireless Internet

Luxury Luggage Alert: Louis Vuitton Fit for Travel?

Dear Sky Steward,

I've been a longtime, loyal, & frequent customer of Louis Vuitton. I have their luggage, handbags, wallets, key chains, and even their makeup carrier. One of my most prized LV items is my briefcase. I purchased LV over the years because of their quality and durability. I also felt secure in knowing that they stood behind their products.

Something unusual began to happen to my briefcase as the interior lining began to disingrate. This black lining also damaged some of the articles being carried in my briefcase and subsequently on my paperwork and even my clothing. Can you image how unprofessional it appeared to arrive at a meeting only pull a proposal from my briefcase covered with black marks and debris? It actually took me a while to even suspect that this was occuring due to the defective materials used in the construction of the bag.

To further my shock and disappointment the response I received from Louis Vuitton and even Saks Fifth Avenue. After being questioned about how I care for the bags and what I carry in them, I was told the LV policy requires me to pay over $400.00 to repair the bag and correct the problem and replace the defective materials. I must tell you that I own many luxury accessories from LV and others and none of them have deteriorated like this.

I did not realize that an LV "brief" case refered to its short lifespan. I always thought that the Louis Vuitton name stood for something. Am I mistaken? Which luxury luggage brand would you use.

Regards,

Later on Louis

Dear L on L,

The Sky Steward has received several accounts of luxury brands offering less than impeccable service. It seems that the tight economy has caused them rely on their reputations; placing less emphasis on customer service. Sadly, much of the legendary service we've all heard about it from these brands is nothing more than urban legend. This will only work for so long.

Part of the allure in purchasing these high-end bags is that they will last for many years therefore justifying the investment. There are however no guarantee afters all it seems and many of these high ticket brands are focusing more on getting new customers rather than satisfying their loyal, long term clients. Maybe their more about quantity than quality these days.

The Sky Steward suggests that you continue to treat yourself to smaller items from luxury brands (not necessarily LV), but consider less expenive lines for items that will be put to the test such as a briefcase so that you are not disappointed. Tumi is an example an upscale brand that is less expensive but works well with luxury accessories. Give it a thought.